All purchases are shipped via UPS. For security reasons, Samuel Dong on-line purchases will require a signature upon delivery. In addition, purchases may not be shipped to PO Boxes or APO/FPO addresses, which are not available through UPS.
All orders placed Monday to Friday, excluding Holiday, before 2PM EST will begin processing 24 hours pending availability and credit verification. Transit time does not include Saturday, Sunday or Holidays. Samuel Dong cannot be responsible for unanticipated delays.
A tracking number will be emailed to you when your order was shipped. This tracking number will allow you to check on the delivery status of your order.
Free UPS Ground for shipping anywhere in the US / Canada.
If you would like to request expedite shipping , please contact us.
Samuel Dong is not able to reship packages that are returned to us. All undelivered packages will be processed as return. Please take this into consideration when you fill in shipping address to your order.